If you have purchased a product from SALONTECH.COM and for any reason you are not satisfied with your order, we will gladly refund your purchase within 30 days of the purchase date.
We will email you within 5 business days of receiving your package to confirm your return. Once your return is received, a refund will be issued within 1 billing cycle.
Unfortunately, we cannot refund orders that are:
If you experience problems with an item, and your product is still under warranty, complete our Warranty Replacement Form online (link). Please refer to the owner’s manual for warranty information regarding the item that you’ve purchased. There will be a small fee to cover the replacement of your item. Fee details are listed later on in this information. This fee also includes shipment of the new item back to you.
Please note: Warranty periods are calculated from your original date of purchase; receiving a replacement item does not extend your warranty period. The Warranty Period varies based on the items you purchased. Please refer to the owner’s manual for the length of the Warranty Period. Warranty only covers manufacturer’s defects, and does not cover damages due to misuse or neglect.
If we no longer carry the item you'd like to replace, our Customer Service Team will be happy to help you find a comparable alternative.
|Location||Warranty Replacement Fee|
|Alaska, Hawaii, Puerto Rico||$20.00|
Our Warranty Replacement fee covers shipping and handling for your replacement item. Canadian and other international customers may be subject to additional duties and taxes according to the laws of your country.
If your shipment from SalonTech.com is damaged in transit, please keep the original shipping carton and follow these instructions to replace your order.